How can we help you?

You can visit our Book a Visit page to send us a message. You will also find options to contact us by phone or email

We accept children from 10 months to 5 years old. Our nursery is divided into different age-appropriate rooms to ensure each child receives age-specific care and learning opportunities.

We are open Monday to Friday from 7:30 AM to 6:00 PM. We are closed on weekends, bank holidays, and between Christmas and New Year. We also have 3 additional staff training days per year where we close early.

Yes, we remain open throughout the year except for bank holidays, Christmas/New Year period, and our designated staff training days. This includes all school holidays to support working parents.

We are registered to care for up to 63 children at any given time in the Finchley Road nursery and 21 children in Hoop Lane nursery, with staff-to-child ratios properly maintained across all age groups as required by Ofsted regulations.

All our staff are qualified childcare professionals with minimum Level 2 qualifications in Early Years. Many hold Level 3 qualifications or above, and our room leaders have advanced qualifications and extensive experience in early childhood education.

Please contact us to arrange a visit and discuss your requirements. You can call us, email, or use our online contact form. We’ll show you around, explain our approach, and if you’re happy to proceed, we’ll provide registration paperwork.

Due to high demand, we often have waiting lists for certain age groups and days. We recommend registering early, ideally before your child reaches the age you need care. Contact us to discuss current availability.

We recommend applying as early as possible. Many parents register during pregnancy or when their child is very young to secure a place for when they need it. Early registration helps us plan and ensures you have the best chance of getting your preferred days.

Yes, we encourage prospective parents to visit. Tours are available by appointment during operational hours. This allows you to see our facilities, meet staff, observe the environment, and ask any questions you might have.

You’ll need to provide your child’s details, emergency contacts, medical information, dietary requirements, and any special needs. We also need to know your preferred days and sessions, and we’ll explain our fees and policies.

We provide full-day care from 7:30 AM to 6:00 PM and are flexible with start and finish times within our operating hours. We can accommodate various patterns, including full-time and emergency childcare sessions, subject to availability.

We try to be as flexible as possible with changing days, subject to availability. Permanent changes require notice, and we’ll do our best to accommodate temporary changes when needed. Please discuss any requirements with our management team.

Yes, subject to availability, we can offer occasional care for registered families and holiday care during school breaks. Please book in advance as these sessions are popular and fill up quickly.

We prefer a minimum commitment that works for both families and our planning. This varies depending on demand and circumstances. Please discuss your needs with us, and we’ll work together to find a solution that suits everyone.

Our days are structured around play-based learning, with activities including outdoor play, creative arts, reading, music, and physical development. We follow EYFS guidelines while ensuring children have fun and develop naturally through play and exploration.

Yes, we fully implement the EYFS curriculum, focusing on the seven areas of learning and development. We provide engaging activities that support each child’s individual development while preparing them for their next steps in education.

We use an online learning journey system where we regularly upload observations, photos, and assessments of your child’s development. Parents can access this anytime and contribute their own observations from home.

Yes, we have secure outdoor play areas that are used daily (weather permitting). Outdoor play is essential for physical development, and we ensure children have regular access to fresh air and outdoor learning opportunities.

We create individual learning plans for each child and adapt our approach to suit different learning styles. We have experience supporting children with various special needs and work closely with families and external professionals when needed.

We provide nutritious, freshly prepared meals including breakfast, lunch, and tea, plus healthy snacks. Our menus are planned by qualified staff and cater to various dietary requirements including allergies, cultural preferences, and special diets.

Yes, we can accommodate most dietary requirements including allergies, cultural or religious preferences, and special diets. Please inform us of any requirements during registration, and we’ll create appropriate meal plans.

We follow strict health and safety guidelines. Children must be kept home if unwell and cannot return until fully recovered. We have specific exclusion periods for different illnesses to protect all children and staff. We’ll contact you if your child becomes unwell during the day.

Yes, we can administer prescribed medication following strict procedures. All medication must be in original packaging with clear instructions, and parents must complete appropriate paperwork. Our staff are trained in medication administration.

We maintain high security with controlled access, CCTV in communal areas, and strict collection procedures. All staff undergo enhanced DBS checks, and we have comprehensive safeguarding policies. Regular risk assessments ensure a safe environment.

We use various communication methods including our online platform, daily handovers, newsletters, parent evenings, and regular informal chats. We believe strong communication is essential for your child’s development and your peace of mind.

While we welcome parental involvement, visits during operational hours need to be arranged in advance to minimize disruption to the children’s routine. We’re always happy to schedule times for you to observe or participate in activities.

We understand that sometimes delays happen. However, consistent late collections affect staff and other families. We have a late collection policy with charges that apply after our closing time to cover additional staffing costs.

Yes, we have a formal complaints procedure. We hope any concerns can be resolved through informal discussion, but we have clear processes for formal complaints. All parents receive details of our complaints procedure in our policies.

Our fees vary depending on the age of your child and the sessions required. Please contact us for current fee information as rates are reviewed annually. We accept various payment methods and offer different payment schedules.

Yes, we accept all government funding including 15 hours for 2-year-olds (if eligible), 15 hours universal funding for 3-4 year olds, and 30 hours extended funding for working parents. We’ll help you understand what you’re entitled to.

Fees are typically payable monthly in advance. We accept bank transfer, childcare vouchers, and tax-free childcare payments. We’ll provide clear information about payment dates and methods when you register.

Our fees cover most activities, meals, and resources. Additional costs might include optional trips, special events, or items like sun cream and nappies (depending on our current policies). We’ll always inform parents of any additional costs in advance.

We have clear policies regarding payment during holidays and absence due to sickness. Generally, fees are still payable during short absences to maintain your child’s place. Details are provided in our terms and conditions.

We’ll provide a detailed list when you register. Generally, you’ll need to provide nappies (if needed), any comfort items, spare clothes, and seasonal items like sun hats or coats. We provide meals, activities, and most other resources.

Yes, we provide them.

We work closely with parents to provide consistent potty training support. We follow your home routine as closely as possible and provide regular updates on progress. Our experienced staff are skilled at making this transition positive and stress-free.

For babies, we can prepare formula if you provide the milk powder, or we can heat bottles you bring from home. For weaning, we provide appropriate meals, but you can bring specific baby foods if preferred. We’ll discuss feeding arrangements during registration.

It’s free to park on Finchley Road and Hoop Lane during pick-up and drop-off times.